Evolution Wireless
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US $3,999.60
The Evolution Of Telecom Billing System
The telecom billing software has been the latest trend in the growth of the telecommunications field in general. Over the years, ISPs have gone from increasing the number of customers to increasing their network capacity, to more recently delivering greater bandwidth to their customers. All along they have had to create and destroy network architectures. The present day telecom network is a medley of various generations of technologies and services. The OSS systems are very useful in managing these myriad solutions.
OSS stands for Operational Support Systems and as the name suggests it is for supporting the network operations. Even ISP has invested a lot of money in installing a resource base to provide high bandwidth solution to the customers and in more recent times also provide wireless services. With growing network size and complexity, managing and supporting it is becoming a tough challenge. OSS systems can help tackle this challenge.
There are many kinds of Telecom OSS solutions available in the market. The most common and probably the oldest solutions are the Element Management Systems (EMS) and the Network Management Systems (NMS). These systems perform the same function but at different scales. Typically, all the equipment in the network is called network elements and the OSS system managing them is the EMS. If the network is heterogeneous, i.e., consisting of products from multiple vendors and using different technologies, the OSS system managing it becomes an NMS.
The NMS/EMS solutions provide several management functions that are vital for any ISP. These range from configuration solutions to alarm reporting and other control features. What these NMS/EMS systems have done is that they have allowed ISPs to start monitoring and troubleshooting the network problems remotely from a central location rather than from field. This gives a lot of cost savings and reduced troubleshooting cycles.
Besides these management systems, the newer versions of OSS solutions comprise other aspects like Customer Management Systems, Business Management systems, Inventory Management system, etc. All these are newer additions that have come about to make the business more agile and mobile to changing customer demands.
Inventory management system warrants a special mention among the newer OSS features. This is because over the years, network inventory has become a very important aspect of the system. This is not just the inventory stored in the warehouses, but also inventory in the live network. This information is critical while planning a major service roll-out or upgrade. Accurate inventory is very important for successful service delivery.
The last aspect of the new telecom billing software is that they have now moved from just single technology and single network solution to a multi-technology heterogeneous solution. The reason, again, is market driven. To retain customers and increase ARPU, most telecom service providers are promoting bundled services and triple play. Strong OSS systems are needed to achieve this.
In conclusion, telecom OSS is key to the modern day service providers. They add agility and flexibility to the ISP operations. They have been growing and evolving to adapt to the changing market demands to maintain the ISP competitiveness. Going forward, stable and versatile telecom billing software could become the defining factor of any ISPs services.
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